PartyPlease Terms & Conditions
Host Terms and Conditions
This agreement is made and entered into between PartyPlease, hereinafter referred to as the "Platform," the party planner (hereinafter referred to as the "Planner"), and the client, hereinafter referred to as the "Host."
1. Services Provided:
The Planner, hired through the Platform, agrees to provide event planning services based on the needs of the Host. These services may include, but are not limited to:
Event concept and theme development
Venue selection and booking
Décor design and setup
Vendor coordination (catering, entertainment, etc.)
On-site event coordination and management
The exact scope of services vary based on Hosts’ needs, and are captured in paid quotes by the Planner.
2. Payment Terms:
The Host agrees to pay for services rendered by the Planner as follows:
Non-refundable commitment fee: A non-refundable commitment fee of $100 (may be higher for higher total party budgets) is due upon signing this agreement to secure the Planner’s services.
By submitting the initial commitment fee, the Host acknowledges and agrees to all terms and conditions.
Hourly and fixed rates: The Planner’s services are billed at the rates agreed upon during initial consultations, and in the fee descriptions. Rates and costs will be presented to the Host in a quote, along with any agreed-upon additional fees for specific services (e.g., on-site coordination).
Fee structure: Quotes may include a combination of vendor service fees, planner service fees, a Platform service fee, and a payment processing fee. The vendor and planner service fees may vary per quote. The Platform does not govern or influence the pricing established by vendors, and planners independently set their own rates.
Markup Policy: The Platform reserves the right to add a service fee or markup to Planner rates and Vendor fees before presenting them to clients. This markup is part of the Platform's operational structure and is used to ensure the continued availability and quality of services provided by the Platform.
Payment plans: For parties with a total cost exceeding $2,000 and a date of at least 30 days from the point of payment, a payment plan may be requested, and will be calculated as follows.
For parties more than 45 days away, we require 3 payments:
The 1st payment is for 1/3rd of the balance
The 2nd payment is for 1/3rd of the balance, and occurs 45 days from the party.
The 3rd payment is for the remaining 1/3rd of the balance, and occurs 30 days from the party.
For parties more than 30 days away (but less than 45), we require 2 payments:
The 1st payment is for 50% of the balance.
The 2nd payment is for the remaining 50% of the balance, and occurs 30 days from the party.
Late payments: Full payment is required to be made by 30 days from the date of the party. Any late payments beyond this agreed deadline will incur a 10% late fee. The Platform reserves the right to pause or terminate services if payments are not made by the specified due date.
Payment method: Payment can be made via the PartyPlease website only through our third party payment processor, Stripe. This third-party payment processor accepts payments through various credit cards, as detailed on the applicable payment screen.
Payment Processing: The Platform uses a third party to process all payments. All monetary transactions take place in U.S. dollars. When a Host uses The Platform to pay for a quote, the Host authorizes the purchase and delivery of the services and items. The Host’s credit card statement will reflect the final total amount charged.
Pre-Authorization: By submitting the initial commitment fee, the Host agrees that the Platform will obtain a temporary pre-authorization of their payment method to cover the cost of the services and items they have purchased, along with any estimated taxes and fees. The Platform will exercise this pre-authorization under the following conditions:
If Host becomes unresponsive to their planner for 7 days or more, effective at midnight eastern time on the 7th day, without prior notice, the Platform reserves the right to charge the pre-authorized card up to $500 to cover up to 10 hours of planning time. The standard PartyPlease refund & cancellation policy will also apply (Section 5).
If any additional services or items are added to the party within 72 hours of the party start time, or if any items remain unpaid at the party start time, these services and items will be charged to the pre-authorized payment method and Host will be provided a final itemized invoice at the conclusion of the party.
3. Booking Confirmation and Payment:
The Host is responsible for providing accurate event details and ensuring that all payment information is valid and up to date.
The Platform will handle payments from the Host on behalf of vendors, deducting any applicable commission or transaction fees.
4. Vendor Booking & Responsibilities:
Once the Planner has presented Vendors to the Host, these vendors may only be booked through the PartyPlease platform. Hosts are prohibited from contacting or booking these presented Vendors outside of their Planner or outside of the PartyPlease platform.
Planners present Vendors based on Host needs and budget requirements. Any terms will be presented to Hosts, and Host is responsible for reading Vendors’ specific terms and conditions. Hosts accept these upon quote payments.
Hosts should communicate their event requirements clearly to the Planner, including date, time, location, and specific services or special requests needed.
Hosts are responsible for understanding and automatically accepting the Vendor’s cancellation and payment policies upon booking.
Host assumes full responsibility for all vendor contracts signed by Planner or Host, and any fees incurred for breaking contracts and payments, automatically upon payment.
5. Cancellation & Refund Policy:
Host-initiated cancellations: Commitment fees and platform services fees are non-refundable under any circumstance.
Additionally, any planner or vendor fees for work completed up to the point of cancellation are also non-refundable and must be paid by the Host. This includes payments made to third-party Vendors on behalf of the Host and any fees incurred for these payments.
Failure to respond: If Host becomes unresponsive to their planner for 7 days or more, effective at midnight eastern time on the 7th day, without prior notice, the Platform reserves the right to charge the pre-authorized card up to $500 to cover up to 10 hours of planning time. The Platform reserves the right to also terminate the agreement, retain all payments made to date, and potentially pursue legal action to collect additional unpaid fees for time worked or vendor costs.
Refunds: If the Host needs to cancel a booking, we offer a straightforward refund policy.
Full Refund: Cancel at least 30 days prior to the party date to receive a full refund of your party payments to vendors. Service fees, commitment fees, and planner fees for any time worked are non-refundable.
Partial Refund: Cancel at least 14 days before the party date to receive a 50% refund from vendor fees only. Platform service fees, commitment fees, and planner fees for any time worked are non-refundable.
No Refund: Cancellations made less than 14 days before the party date are non-refundable, as our vendors would have already set aside resources for your party.
6. Host Responsibilities:
The Host agrees to provide timely decisions and feedback on event details such as themes, décor preferences, vendor selection, and any other relevant planning decisions. Delays in responding may impact the event’s planning timeline, and neither the Platform nor the Planner will be held liable for any resulting issues.
7. Liability & Indemnity:
PartyPlease and the Planner are not liable for damages, injuries, losses, or disruptions caused by third-party vendors or any acts outside their control, including but not limited to weather conditions, natural disasters, or venue malfunctions.
Host assumes full responsibility for all Vendor contracts signed by Planner or Host, and any fees inquired for breaking contracts and payments automatically, upon payment.
The Host assumes full responsibility for their guests and any damages incurred to venues or property during the event.
Hosts agree to indemnify and hold the Platform harmless from any claims, damages, or liabilities arising from the services provided by the vendors.
8. Compliance with Laws and Regulations:
Hosts must comply with all applicable laws, regulations, and licensing requirements related to their event and the use of vendor services.
9. Force Majeure:
Neither the Platform nor the Planner shall be liable for any failure or delay in performing their obligations under this agreement due to circumstances beyond their reasonable control, including but not limited to acts of God, government restrictions, labor disputes, or other emergencies.
10. Termination of Account:
The Platform reserves the right to suspend or terminate a Host's account for any violation of the terms and conditions or for behavior that is deemed harmful or inappropriate.
11. Dispute Resolution:
In the event of any disputes arising from this agreement, the parties agree to first seek resolution through mediation. If mediation fails, any further legal proceedings shall be governed by the laws of the state of Delaware, United States.
12. Entire Agreement:
This agreement constitutes the entire understanding between the Host and the Platform and supersedes any prior or contemporaneous agreements, discussions, or communications, whether oral or written. Any amendments to this agreement must be made in writing and signed by both parties.
By making the commitment payment, the Host acknowledges that they have read, understood, and agreed to the terms and conditions outlined in this agreement.
Vendor Terms and Conditions
This agreement is made and entered into between PartyPlease, hereinafter referred to as the "Platform," the party planner (hereinafter referred to as the "Planner"), and the vendor, hereinafter referred to as the "Vendor."
Account Registration:
Vendors must create an account on the Platform by providing accurate and complete information.
Vendors are responsible for maintaining the confidentiality of their account login credentials.
Vendors must promptly update their account information to ensure accuracy.
Listing and Services:
Vendors are responsible for creating accurate and detailed listings for their services, including pricing, descriptions, and availability.
Vendors must ensure that the Platform’s services align with their capabilities and expertise.
Vendors must adhere to any quality standards or guidelines.
Payments:
Markup Policy: The Platform reserves the right to add a service fee and/or markup to vendor-provided quotes before presenting them to Hosts. This markup is part of the Platform's operational structure and is used to ensure the continued availability and quality of services provided by the Platform.
Non-Circumvention: Vendors agree not to approach, solicit, or provide quotes to Hosts introduced through the Platform outside of the Platform's booking process. This includes offering discounted rates or alternative pricing to planners or Hosts that bypasses the Platform's fee structure.
Breach of Agreement: Any attempt to circumvent the Platform by directly engaging with Hosts, or with planners off-platform, in violation of this agreement will result in immediate removal from the Platform, as well as potential legal action to recover damages incurred.
Quotes: Vendors’ pricing is presented to Hosts by their planner, and if approved, is paid through the Platform by the Host. The planner then distributes funds to the vendor through the Platform, or through an approved off-platform payment method.
Vendors will be paid by the planner for any products or services rendered within 48 hours of receiving payment from the Host.
If any additional services or items are added to the party within 72 hours of the party start time, whether by the vendor or by the Host, or if any items remain unpaid at the party start time, these services and items will be charged to the Hosts’ pre-authorized payment method and Host will be provided a final itemized invoice at the conclusion of the party. In such case, vendor will be paid within 48 hours of the party conclusion time.
Bookings and Payments:
Vendors are responsible for honoring any bookings made through the Platform. If the vendor does not decline the booking within 24 hours, the booking will be confirmed with the Host.
Vendors must accurately represent their pricing and any additional charges or fees associated with their services.
The Platform and its Planners will handle customer payments on behalf of Vendors, deducting any applicable commission or transaction fees.
Communication with Customers:
Planner is the main point of contact for Host, Vendor must communicate with Planner, unless added to party chat or otherwise communicated by Planner.
Vendors must promptly respond to Planner inquiries and requests for information through the Platform's messaging system or email.
Vendors should maintain professional and courteous communication with customers at all times.
Cancellations and Refunds:
Vendors must adhere to their uploaded cancellation and refund policies, which may vary based on the specific circumstances and terms agreed upon with Planners.
Vendors should communicate any changes or cancellations to Planners in a timely manner and work towards a satisfactory resolution.
Intellectual Property and Content:
Vendors retain ownership of the intellectual property rights to their own content, such as images and descriptions, uploaded to the platform.
Vendors grant the platform a non-exclusive, worldwide license to use, display, and promote their content within the platform's marketing and promotional activities.
Compliance with Laws and Regulations:
Vendors must comply with all applicable laws, regulations, and licensing requirements related to their services, including health and safety regulations, permits, and insurance.
Vendor is responsible for all parties and events they are booked for all health, safety and insured regulations.
Termination of Account:
The Platform reserves the right to suspend or terminate a Vendor's account for any violation of the terms and conditions or for behavior that is deemed harmful or inappropriate.
Contract Terms:
The vendor agrees to 12 months on the platform and automatically renews every 12 months unless notified to the platform with a 30 day notice.
Service Excellence:
Vendors on the platform are expected to provide exceptional customer service to all clients.
Vendors should respond to inquiries promptly and professionally, providing clear and accurate information.
Vendors should strive to meet or exceed client expectations and deliver services with high professionalism and attention to detail.
Professionalism:
Vendors should professionally conduct themselves at all times, maintaining a respectful and courteous attitude towards clients and other vendors.
Vendors should dress appropriately for the event’s nature and conduct themselves according to the industry's best practices.
Expertise and Qualifications:
Vendors should possess the necessary expertise and qualifications to provide the services they offer on the platform.
Vendors are responsible for keeping their skills and knowledge up-to-date, staying informed about industry trends and best practices.
Timeliness and Reliability:
Vendors should arrive at events on time or ahead of schedule, allowing sufficient time for set-up and preparation.
Vendors should adhere to agreed-upon timelines and deadlines, delivering services promptly and efficiently.
Presentation and Cleanliness:
Vendors should present themselves and their equipment in a clean and well-maintained manner.
Vendors should ensure that their workspaces are clean and tidy, leaving no trace of their presence after completing the event.
Quality of Products and Services:
Vendors should provide high-quality products and services that meet or exceed industry standards.
Vendors should use reliable and well-maintained equipment, ensuring that it is safe and suitable for the intended purpose.
Customer Feedback and Reviews:
Vendors should actively seek and value customer feedback to continuously improve their services.
Vendors should respond to customer reviews and feedback in a professional and constructive manner, addressing any concerns or issues raised.
Compliance with Laws and Regulations:
Vendors must comply with all applicable laws, regulations, and licensing requirements related to their services, including health and safety regulations, permits, and insurance.
Membership
It is free to join the Platform and accept bookings.
Entire Agreement:
This agreement constitutes the entire understanding between the Vendor and the Platform and supersedes any prior or contemporaneous agreements, discussions, or communications, whether oral or written. Any amendments to this agreement must be made in writing and signed by both parties.
By creating an account, the Vendor acknowledges that they have read, understood, and agreed to the terms and conditions outlined in this agreement.
Planner Terms and Conditions
This agreement is made and entered into between PartyPlease, hereinafter referred to as the "Platform," and the party planner (hereinafter referred to as the "Planner" or “you”).
Welcome to PartyPlease! By signing up and using our platform, you agree to the following Terms and Conditions. Please read them carefully.
1. Acceptance of Terms: By registering and using PartyPlease, you agree to these Terms and Conditions and any future amendments. If you do not agree with these terms, please do not use our platform.
2. Account Registration: To access our services, you must create an account. You agree to provide accurate and complete information during registration and to update your information as necessary. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
3. Use of Platform: You agree to use PartyPlease chats and email to close parties and manage interactions with clients sourced through PartyPlease. You are not permitted to use other or outside booking platforms for this purpose. Any violation of this policy may result in removal from the platform.
4. Professionalism & Timely Lead Response: You agree to contact all assigned leads within 24 hours of receipt and to make all reasonable efforts to succeed in & maintain communication. Prompt outreach is essential to uphold the professionalism of the platform and ensure a positive experience for everyone involved. Planners who are unable to respond to leads within this 24hr time frame may set their profile to "unpublish" at any time to avoid being assigned new leads.
5. Solicitation of Sales: As a Planner operating under the PartyPlease umbrella, you agree not to solicit sales for any personal business or outside ventures. Any leads originating on the PartyPlease platform may not be taken off-platform for any purpose, including but not limited to closing the sale, planning the party, or soliciting planner services for future parties. "Off-platform" includes emailing with a lead in any email account other than your dedicated PartyPlease email account, using any other booking software to process any transactions, and/or providing clients with personal contact information such as a business card, during or after a party.
6. Non-Disclosure: Planners should not under any circumstance disclose original (pre-markup) vendor pricing to clients. This includes sharing screenshots of external vendor quotes. Clients are all aware that the Platform may implement a markup on both planner and vendor fees, as this is explicitly stated in our Host Terms & Conditions.
7. Annual Subscription: Planners are required to pay a monthly or annual subscription fee for access to the PartyPlease software and tools, including our proprietary software, email accounts, calendars, Slack community and more. This subscription will automatically renew unless PartyPlease is notified in writing at least 30 days prior to the renewal date. This contract is considered month-to-month and can be terminated by the Planner at any time with 30 days notice.
8. Payment Terms: Planners will receive payouts for services rendered two (2) weeks after a party date. This timeframe ensures client satisfaction post-event. Planners may receive payouts for out-of-pocket expenses (including "Planner Products" and "Travel Fees") prior to the party date.
Planner Protection Policy: If a client becomes unresponsive to their planner for 7 days or more, effective at midnight eastern time on the 7th day, without prior notice, the Platform reserves the right to charge the client’s pre-authorized card up to $500 to cover up to 10 hours of your planning time. Compensation for any additional time spent, above and beyond 10 hours, is not guaranteed. As a Planner for the Platform, you agree to respect this policy and abide by its parameters at all times, and not take steps to abuse or take advantage of the policy.
Card on File Policy: By submitting the initial commitment fee, the Host agrees that the Platform will obtain a temporary pre-authorization of their payment method to cover the cost of the services and items they have purchased, along with any estimated taxes and fees. The Platform will exercise this pre-authorization under the following conditions:
Planner Protection Policy: If Host becomes unresponsive to their planner, as outlined above in the Planner Protection Policy.
Last Minute / Post-Party Invoice: If any additional services or items are added to the party within 72 hours of the party start time, or if any items remain unpaid at the party start time, these services and items may be charged to the pre-authorized payment method and Host will be provided a final itemized invoice. The Planner agrees to always acquire written approval from the Host (either via text, chat or email) approving these additional fees, before processing these last-minute or post-party invoices.
Markup Policy: The Platform reserves the right to add a service fee or markup to planner hourly rates and flat rates before presenting them to clients. This markup is part of the Platform's operational structure and is used to ensure the continued availability and quality of services provided by the Platform.
Non-Circumvention: Planners agree not to directly approach, solicit, or provide quotes or services to clients introduced through the Platform outside of the Platform's booking process. This includes offering discounted rates or alternative pricing that bypasses the Platform's fee structure.
Breach of Agreement: Any attempt to circumvent the Platform by directly engaging with clients in violation of this agreement will result in immediate removal from the Platform, as well as potential legal action to recover damages caused by the breach.
9. Intellectual Property: All content and materials on the platform, including but not limited to text, graphics, logos, and software, are the property of PartyPlease and are protected by intellectual property laws. You may not use, reproduce, or distribute any content from the platform without our prior written consent.
10. Independent Contractor Relationship: By participating as a Planner on the Platform, you acknowledge and agree that you are an independent contractor and not an employee, agent, or representative of PartyPlease. You are solely responsible for the means and methods by which you provide your services to clients, and nothing in this agreement or your use of the platform shall create an employment relationship between you and the Platform.
As an independent contractor:
You are responsible for all federal, state, and local taxes associated with your earnings, including self-employment taxes.
You will receive a Form 1099 from our payment processor for tax reporting purposes if you meet the applicable payment thresholds.
You are not entitled to any benefits provided to employees of the Platform, such as health insurance, unemployment benefits, or workers' compensation.
You retain full control over the manner, method, and means of delivering your services, including setting your availability, accepting or declining work opportunities, and determining how you fulfill your obligations to your clients.
If you have any questions about your status as an independent contractor, please consult a tax or legal professional.
11. Limitation of Liability: PartyPlease is not liable for any indirect, incidental, special, or consequential damages arising out of or in connection with your use of the platform. Our liability is limited to the maximum extent permitted by law.
10. Termination: We reserve the right to terminate or suspend your account if you violate these Terms and Conditions or if we believe that your use of the Platform is harmful to our business or other users.
11. Governing Law: These Terms and Conditions shall be governed by and construed in accordance with the laws of Delaware, United States.
12. Amendments: PartyPlease may update these Terms and Conditions from time to time. We will notify you of any significant changes. Continued use of the platform constitutes your acceptance of the updated terms.
13. Contact Information: If you have any questions or concerns about these Terms and Conditions, please contact us at info@partyplease.co.