Policies
1. Introduction
Welcome to PartyPlease, a comprehensive party planning marketplace connecting hosts with a wide range of event vendors and party planners. We are committed to protecting your privacy and ensuring of your personal information.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://partyplease.co/, use our mobile application, or engage with our services. Please read this privacy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.
2. Information We Collect
Personal Data
We collect personally identifiable information, such as your name, address, email address, and telephone number, when you register for our services, participate in activities on our website/app, or otherwise choose to provide your personal information to us.
Derivative Data
Information our servers automatically collect when you access the site, such as your IP address, browser type, operating system, access times, and the pages you have viewed directly before and after accessing the site. IP addresses are used for rate limiting, security, and fraud prevention purposes.
Financial Data
Financial information, such as data related to your payment method (e.g. valid credit card number, card brand, expiration date) that we may collect when you purchase, order, return, exchange, or request information about our services from the site.
Communications Data
When you communicate through our platform — including in-app chat messages and SMS text messages — we store the content of those messages, the sender and recipient identifiers, and timestamps. SMS messages sent or received via Twilio are retained along with limited delivery metadata (message ID, status, and routing information). We do not store the full body of the SMS in our delivery logs; only the message content itself is retained in the chat record.
3. How We Use Your Information
We use your information to:
- Provide, maintain, and improve our services
- Process transactions and send related information, including confirmations and invoices
- Send administrative information, such as changes to our terms, conditions, and policies
- Respond to your comments, questions, and requests.
- Communicate with you about products, services, offers, and events
- Monitor and analyze trends, usage, and activities in connection with our services
- Detect, investigate, and prevent fraudulent transactions and other illegal activities
4. Sharing of Your Information
We may share your information with:
- Vendors, service providers, and other third parties we use to support our business
- Event vendors with whom your choose to engage through our platform
- Other third parties with your consent or at your direction
We do not sell, rent, or trade your personal information to third parties for their commercial purposes.
5. Cookies & Tracking Technologies
We use cookies and similar technologies to keep you signed in, remember your preferences, and maintain your session. Essential cookies are required for the site to function and cannot be declined. Non-essential cookies (such as those used for analytics) are only set after you provide consent through our cookie banner.
You can manage your cookie preferences at any time by clearing your browser cookies or adjusting your browser settings. We do not use third-party advertising trackers, session replay tools, or browser fingerprinting.
6. Communications & SMS
When you opt in to SMS notifications, we send text messages about your parties, messages, bookings, and reminders. You can opt out at any time by replying STOP to any message or by adjusting your notification preferences in your account settings.
In-app chat messages between hosts, planners, and vendors are stored on our servers to provide the messaging service. These messages are accessible only to the parties involved in the conversation and to PartyPlease administrators for customer support and dispute resolution purposes. We do not monitor, read, or intercept message content for advertising or profiling purposes.
7. Data Retention
We retain your personal information for as long as your account is active or as needed to provide you services. Specifically:
- Account data: Retained while your account is active and for up to 30 days after account deletion.
- Chat and SMS messages: Retained for the duration of the associated party or booking, and for up to 12 months after the event date for dispute resolution purposes.
- Payment records: Retained as required by applicable tax and financial regulations (typically 7 years).
- Server logs (including IP addresses): Retained for up to 90 days for security and debugging purposes.
When data is no longer needed, it is securely deleted or anonymized.
8. Security of Your Information
We implement a variety of security measures to maintain the safety of your personal information, including encryption in transit (TLS) and at rest for sensitive data. However, please be aware that no security measures are perfect or impenetrable.
9. Your Rights
You have the right to request access to, correction of, or deletion of your personal information. You may have the right to object to or restrict the processing of your personal information.
California residents: Under the CCPA/CPRA, you have additional rights including the right to know what personal information we collect, the right to delete your information, the right to opt out of the sale of personal information (we do not sell your information), and the right to non-discrimination for exercising your privacy rights. See our Do Not Sell My Information page for details.
10. Changes to Our Privacy Policy
We may update our privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the effective date.
11. Contact Us
If you have any questions about this privacy policy, your data, or your rights, please contact us at: