Refund and Cancellation Policy

At PartyPlease, we value your trust and strive to ensure a seamless party planning experience. We understand that plans can change, and we're here to assist you every step of the way.

• Host-initiated cancellations: Commitment fees and service fees are non-refundable under any circumstance. Additionally, any planner or vendor fees for work completed up to the point of cancellation are also non-refundable and must be paid by the Host. This includes payments made to third-party Vendors on behalf of the Host and any fees incurred for these payments.
• Failure to respond: In the event the Host becomes unresponsive or fails to provide necessary approvals, feedback, or payments for five (5) consecutive business days, the Platform reserves the right to terminate the agreement, retain all payments made to date, and potentially pursue legal action to collect unpaid fees for time worked or vendor costs.
• Refunds: If you need to cancel a booking, we offer a straightforward refund policy.
  • Full Refund: Cancel at least 30 days prior to booking to receive a full refund of your party payments to vendors. Service fees, commitment fees, and planner fees for any time worked are non-refundable.
  • Partial Refund: Cancel at least 14 days before the event to will receive a 50% refund from vendor fees only. Service fees, commitment fees, and planner fees for any time worked are non-refundable.
  • No Refund: Cancellations made less than 14 days before the event are non-refundable, as our vendors would have already set aside resources for your party.

We encourage you to read our detailed Terms & Conditions to understand how we handle different scenarios. Our Party Concierge is always ready to assist if you have any questions or need clarification.

Need to chat with out concierge before deciding? Book a call here.